filter by Marzia Rossi

We’re lazy, so we can no longer communicate without chatbot

Marzia Rossi

Social media care is becoming the new critical channel to drive satisfaction and loyalty

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A tale about little monsters who are changing communication as we know it

Marzia Rossi

The question we must ask ourselves is: how can such a domineering digital event like this - which brought to light the potential and the consequences...

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Sustainability and social media

Marzia Rossi

Nowadays, consumer relationships with brands and companies are not all that different to relationships with people.

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